Change Management
Driving Adoption
Implementing systems and processes is only half the battle. Learn to drive adoption and make changes stick.
50 minutes
4 sections
Learning Objectives
- Plan change management alongside technical implementation
- Identify and address resistance
- Design enablement programs
- Measure and reinforce adoption
Chapter Sections
15.1
Planning for Change
Building change management into implementation plans.
15.2
Addressing Resistance
Understanding and overcoming pushback.
15.3
Enablement Programs
Training, documentation, and support.
15.4
Measuring & Reinforcing Adoption
Tracking adoption and sustaining change.
Exercises
Change Plan
Create a change management plan for a new process rollout.
Resistance Analysis
Identify likely sources of resistance for a planned change and strategies to address each.
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